Appointments & follow-up
Reducing no-shows for site appointments
No-shows drop when buyers feel committed and reminded. Confirm in writing, send reminders, make rescheduling easy and share something useful before the visit so it feels valuable.
Before the visit
- Confirm the appointment in writing
- Share a short video about what happens during the visit
- Ask what they want to discuss
Reminders
Send one the day before and one a few hours before. Ask them to reply to confirm.
Easy rescheduling
Make it easy to move the time. Buyers who can reschedule easily are less likely to simply disappear.
Track patterns
Note which sources and times have more no-shows and adjust qualification or scheduling.
Questions about this topic
Should I charge a deposit for visits?
Some businesses do; it is a business decision that should be explained clearly.
What if they miss without notice?
Send a friendly message offering a new time.